Training Customer Service Skills

This is a two-day private class for the US Navy thru Management Concepts. Customer service is as much about knowing yourself as it is the customer. You need to know the processes and techniques that build strong customer relationships, and that includes evaluating...

Training Building & Sustaining Teams

This is a three-day open enrollment forĀ  Management Concepts. Teams are often defined by reporting relationships or project assignment. But truly working together requires intention, planning, and collaboration. To build and sustain team performance, you must be able...

Training Advanced Leadership & Management Techniques

Learn how to shift your view to serve as a strategic leader in today’s complex organizations, where senior leaders must foster resilience and emotionally intelligent behaviors across the organization. Develop the ability to engage in strategic change management,...

Training Building & Sustaining Teams

This is a three-day open enrollment forĀ  Management Concepts. Teams are often defined by reporting relationships or project assignment. But truly working together requires intention, planning, and collaboration. To build and sustain team performance, you must be able...

Training Advanced Leadership & Management Techniques

Learn how to shift your view to serve as a strategic leader in today’s complex organizations, where senior leaders must foster resilience and emotionally intelligent behaviors across the organization. Develop the ability to engage in strategic change management,...