Training Innovation & Creativity

This is a two-day open enrollment for Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative...

Training Supervisor Development

Supervisors are the linchpin between strategy and execution, yet they are often unprepared for the demands of their role. Through examining and discussing real-world examples and participating in experiential exercises, you will gain the skills and foundational...

Training Innovation & Creativity

This is a two-day open enrollment for Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative...

Training Customer Service Skills

This is a two-day private class for the USDA thru Management Concepts. Customer service is as much about knowing yourself as it is the customer. You need to know the processes and techniques that build strong customer relationships, and that includes evaluating your...

Government Supervisory

This is a two-day custom class for the Dept. of Justice thru Management Concepts. Course Format: Individual, pair, small-group, and large-group practical exercises; self-assessment; discussion; and application planning