This is a private class, custom designed for Phoenix Contact Session Overview: Of all our communication skills, we use listening the most frequently. According to the Center for Management and Organization Effectiveness, the average person spends about 80% of their waking hours communicating and almost half that time listening. Yet most of us have had […]
This is a private class for the U.S. National Parks Service through Management Concepts. For individuals to understand themselves; For teams to understand each other; To build healthier relationships at work.
This is a two-day open enrollment for Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative thinking. Not only will you practice a variety of techniques to access creative capacities, but you will also […]
This is a three-day open enrollment for Management Concepts. Teams are often defined by reporting relationships or project assignment. But truly working together requires intention, planning, and collaboration. To build and sustain team performance, you must be able to convert a group of people into a high-performing team. You will develop skills to build high-performing […]
This is a five-day private Class for the Internal Revenue Service thru Management Concepts. Who Takes This Course: This course is designed for new supervisors. Course Format: Lecture, discussion, and individual and group exercises
This is a private, custom-designed class for Phoenix Contact. Session Overview: The question, "Why did you do that?" can make some people uncomfortable. People who ask this question may truly just want to understand the underlying reason behind a decision. Effective leaders are curious leaders. They humbly ask questions to gather information, learn new things, […]
This is a three-day private class for the U.S. Navy. Supervisors play a challenging and pivotal role in organizations — not only do they manage the day-to-day work of their team, but they also manage their team members’ performance and success. Effective supervisors use performance management best practices to meet the needs of their organization […]
For many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure you are communicating clearly and confidently? Learn to create and organize content, write compelling introductions, and anticipate audience needs. Apply best practices, practice delivery techniques, and select appropriate […]
Learn how to shift your view to serve as a strategic leader in today's complex organizations, where senior leaders must foster resilience and emotionally intelligent behaviors across the organization. Develop the ability to engage in strategic change management, use advanced communication skills, and lead organizational culture change. Examine the role of systems and design thinking […]
This is a two-day open enrollment for Management Concepts. One of the most important — and most difficult — things effective leaders do is engaging their team members. An effective leader promotes a workplace environment that supports adaptability, innovation, and growth. Through interactive discussions and exercises, you will learn to identify factors that generate engagement […]