Training Customer Service Skills
Adobe ConnectThis is a two-day private class for the US Navy thru Management Concepts. Customer service is as much about knowing yourself as it is the customer. You need to know […]
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Training
Training Innovation & Creativity
Adobe ConnectThis is a two-day private class for the US Navy through Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas […]
Training Innovation & Creativity
Adobe ConnectThis is a one-day private class for the NOAA through Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or […]
Training: From Tactical to Strategic Thinking
Reactionary, short-term thinking limits an individual’s — and an organization’s — growth and success. When you consider the larger picture, you gain a valuable perspective that enables you to make […]
Training DiSC Workshop
ZoomThis is a private class for OGSA through Management Concepts. For individuals to understand themselves; For teams to understand each other; To build healthier relationships at work.
Training Briefing & Presentation Skills
Adobe ConnectFor many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure you are communicating […]
Training Building & Sustaining Teams
Adobe ConnectThis is a three-day open enrollment for Management Concepts. Teams are often defined by reporting relationships or project assignment. But truly working together requires intention, planning, and collaboration. To build […]
Training Negotiation Skills
Adobe ConnectThis is a two-day open enrollment for Management Concepts. Tactful and effective negotiation leads to positive outcomes that yield mutually beneficial solutions. By understanding others’ intentions and goals, you can […]
Training Persuasive Speaking
Explore the fundamentals of persuasive speaking, discover strategies for audience analysis, and learn techniques to communicate clearly and confidently. Through engaging and dynamic activities, you will apply best practices and […]
Training Briefing & Presentation Skills
Adobe ConnectFor many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure you are communicating […]