This is a two-day custom class for the Dept. of Justice thru Management Concepts. Course Format: Individual, pair, small-group, and large-group practical exercises; self-assessment; discussion; and application planning
This is a two-day private class for the USDA thru Management Concepts. Customer service is as much about knowing yourself as it is the customer. You need to know the processes and techniques that build strong customer relationships, and that includes evaluating your own ability to manage the many interactions you have with others on […]
This is a two-day open enrollment for Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative thinking. Not only will you practice a variety of techniques to access creative capacities, but you will also […]
Supervisors are the linchpin between strategy and execution, yet they are often unprepared for the demands of their role. Through examining and discussing real-world examples and participating in experiential exercises, you will gain the skills and foundational concepts to be successful and fully enable those you manage to perform to their highest potential. This course […]
Learn how to shift your view to serve as a strategic leader in today's complex organizations, where senior leaders must foster resilience and emotionally intelligent behaviors across the organization. Develop the ability to engage in strategic change management, use advanced communication skills, and lead organizational culture change. Examine the role of systems and design thinking […]
This is a two-day open enrollment for Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative thinking. Not only will you practice a variety of techniques to access creative capacities, but you will also […]
This is a three-day open enrollment for Management Concepts. Teams are often defined by reporting relationships or project assignment. But truly working together requires intention, planning, and collaboration. To build and sustain team performance, you must be able to convert a group of people into a high-performing team. You will develop skills to build high-performing […]
Learn how to shift your view to serve as a strategic leader in today's complex organizations, where senior leaders must foster resilience and emotionally intelligent behaviors across the organization. Develop the ability to engage in strategic change management, use advanced communication skills, and lead organizational culture change. Examine the role of systems and design thinking […]
This is a three-day open enrollment for Management Concepts. Teams are often defined by reporting relationships or project assignment. But truly working together requires intention, planning, and collaboration. To build and sustain team performance, you must be able to convert a group of people into a high-performing team. You will develop skills to build high-performing […]
This is a two-day private class for the US Navy thru Management Concepts. Customer service is as much about knowing yourself as it is the customer. You need to know the processes and techniques that build strong customer relationships, and that includes evaluating your own ability to manage the many interactions you have with others […]