Training Managing Customer Service
This is a private class for DC Gov
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Training Listening Workshop
This is a private class, custom designed for Phoenix Contact Session Overview: Of all our communication skills, we use listening the most frequently. According to the Center for Management and Organization Effectiveness, the average person spends about 80% of their waking hours communicating and almost half that time listening. Yet most of us have had […]
Training Engaging Leadership
Adobe ConnectThis is a private class for FEMA One of the most important — and most difficult — things effective leaders do is engaging their team members. An effective leader promotes a workplace environment that supports adaptability, innovation, and growth. Through interactive discussions and exercises, you will learn to identify factors that generate engagement and disengagement […]
Training Fostering Accountability, Adaptability & Resilience
Adobe ConnectThis is a private class for GSA. Organizations are in a constant state of flux, which can create uncertain, complex, and ambiguous workplace environments. To thrive — even in times of change and uncertainty — leaders must demonstrate accountability, adaptability, and resilience (AAR). While AAR may seem like innate traits, they can be learned through […]
Training Decision Making
Adobe ConnectThis is a one-day private class through Management Concepts for the USDA. As organizations become increasingly fast-paced and complex, leaders are tasked with making more decisions more quickly, while still considering the impact on their employees, teams, and organizations. Effective leaders apply critical thinking skills holistically to make countless decisions each day. You will explore […]
Training: From Tactical to Strategic Thinking
Reactionary, short-term thinking limits an individual’s — and an organization’s — growth and success. When you consider the larger picture, you gain a valuable perspective that enables you to make decisions to address immediate needs and achieve long-term success. You will identify characteristics of strategic thinkers and practice effective strategies and approaches using real-world, thought-provoking […]
Training Fostering Accountability, Adaptability & Resilience
Adobe ConnectThis is a private class for CAS. Organizations are in a constant state of flux, which can create uncertain, complex, and ambiguous workplace environments. To thrive — even in times of change and uncertainty — leaders must demonstrate accountability, adaptability, and resilience (AAR). While AAR may seem like innate traits, they can be learned through […]
Training Group Facilitation
Learn to transform facilitation challenges into opportunities by strengthening your facilitation skills. In this course, you will practice weaving key facilitator competencies into a flexible facilitation approach. You will develop strategies to facilitate challenging scenarios through planning, feedback, discussion, and practical application. This course will equip you with the skills, tools, and techniques to make […]
Training Innovation & Creativity
Adobe ConnectThis is a two-day private class for the US Army through Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative thinking. Not only will you practice a variety of techniques to access creative capacities, […]
Running Effective Meetings
This is a private class for the Dept of Transportation