This is a five-day custom program for the Internal Revenue Service thru Management Concepts. Who Takes This Course: This course is designed for new supervisors. Course Format: Lecture, discussion, and individual and group exercises
This is a two-day private class for the USDA thru Management Concepts. Customer service is as much about knowing yourself as it is the customer. You need to know the processes and techniques that build strong customer relationships, and that includes evaluating your own ability to manage the many interactions you have with others on […]
This is a three-day private class for the US Army through Management Concepts. You do not need a managerial title to be a leader. No matter their role, successful leaders use communication, emotional intelligence, and accountability to achieve work and further the interests of the organization. Learn the qualities and behaviors of effective leaders, including […]
This is a two-day open enrollment for Management Concepts. Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative thinking. Not only will you practice a variety of techniques to access creative capacities, but you will also […]
This is a two-day private class for the US Army. Working in teams is a difficult task. Functioning together as a high-performing team requires intentional teamwork. You will develop your competency in team-building, interpersonal skills, building and sustaining trust, effective use of influence, and collaboration in this experiential and interactive two-day course. You will gain […]
This is a five-day private class for NOAA through Management Concepts. Some believe that successfully navigating relationships is an inherent quality that can’t be learned—but this is not the case. Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand others. Gain a better understanding of your communication style and how […]
This is a three-day class for Management Concepts. What are the essential traits and behaviors of leaders and how can they be honed throughout your career? Skills like engaging, motivating, coaching, and enhancing performance are integral to the success of all leaders. As the first step to seeking out opportunities for growth, you will learn […]
For individuals to understand themselves; For teams to understand each other; To build healthier relationships at work.
This is a three-day class for Management Concepts. What are the essential traits and behaviors of leaders and how can they be honed throughout your career? Skills like engaging, motivating, coaching, and enhancing performance are integral to the success of all leaders. As the first step to seeking out opportunities for growth, you will learn […]
This is a three-day open enrollment for Management Concepts. Coaching employees is one of the most challenging aspects of supervising. Helping them gain new insights and make effective decisions can empower them to improve competence and align their work with the organization’s mission. The Anytime Coaching model provides supervisors with approaches to finding “coachable” moments […]