This is a private class, custom designed for Phoenix Contact
Session Overview: Of all our communication skills, we use listening the most frequently. According to the Center for Management and Organization Effectiveness, the average person spends about 80% of their waking hours communicating and almost half that time listening. Yet most of us have had no real training in listening—unlike our preparation in reading, writing, and speaking. Listening is a skill many of us have hardly begun to develop. It is a skill that can be honed with practice. During this interactive workshop, participants will learn how to truly listen to become more effective leaders no matter where they sit within the organization.
Learning Objectives:
- Discover listening barriers & biases
- Learn six simple steps to becoming a more effective listener
- Uncover powerful questions to confirm and clarify
- Practice listening
