Training Customer Service Skills

This is a two-day private class for the US Navy thru Management Concepts.

Customer service is as much about knowing yourself as it is the customer. You need to know the processes and techniques that build strong customer relationships, and that includes evaluating your own ability to manage the many interactions you have with others on a daily basis. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.

Who Takes This Course: This course is designed for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.

Course Format: Individual and group practical exercises, discussions, and application planning